New Oticon Medical Streamer and ConnectLine App Allow Users of Ponto Plus Bone Anchored Sound Processor to Connect to iPhone, iPad and iPod touch

NEW Oticon Medical Wireless Streamer

NEW Oticon Medical Wireless Streamer

New Oticon Medical Streamer and ConnectLine App Allow Users of Ponto Plus Bone Anchored Sound Processor to Connect to iPhone, iPad and iPod touch

Oticon Medical announces the launch of the Oticon Medical Streamer and ConnectLine App that will enable Ponto Plus sound processor users to control their bone anchored hearing solutions with just a tap of their iPhone®, iPad® and iPod touch®. The small and discreet Oticon Medical Streamer serves as an intermediary device. When the Streamer is paired with the ConnectLine App, users can use their iPhone to switch between input sources, adjust volume individually and select programs. 

The ConnectLine App is available for free on the App Store for iPhone, iPad and iPod touch.

With the introduction of the Ponto Streamer, Oticon Medical opened a world of wireless connectivity to cell phones and a range of audio sources – everyday connections that most people take for granted but that had been challenging for people with bone anchored hearing solutions. Now, the new Oticon Medical Streamer and ConnectLine App further expand that easy connectivity, giving people with implantable solutions a new level of convenience and discreteness.

Operation is simple and features are easily customized. The ConnectLine App allows users to access a variety of custom options including last number redial, reject call and voice dial as well as to set designated ringtones for cell phone and landline. Users can move seamlessly from listening to music to enjoying phone calls and video chats. They can also connect to the ConnectLine system to stream audio from TV, landline phones and personal microphones.

“We will continue to educate people to exciting new developments in implantable hearing solutions like the ConnectLine App,” says Jes Olsen, President, Oticon Medical. “We want to ensure that people are aware of the many options available so they can make informed and sound decisions, whether they are considering an upgrade to their current technology or choosing an implantable solution for the first time.”

  Oticon Medical Streamer and ConnectLine App are also available to use on an Android™ smartphone or tablet, and available on Google Play™.

Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.

The ConnectLine App runs on iPhone 6 Plus, iPhone 6, iPhone 5s, iPhone 5c, iPhone 5, iPhone 4s, iPhone 4, iPad Air, iPad mini with Retina display, iPad mini, iPad (3rd and 4th generation), iPad 2 and iPod touch (5th generation) and Android smartphones and tablets.

To learn more about the new streamer made by Oticon Medical, click here

In the mean time, here is a quick update regarding some customer service questions that Ponto Plus users may have regarding their current streamer and information on upgrades:  

The new Oticon Medical Streamer has a new chipset that enables the Streamer to work with the ConnectLine App and Apple devices. That chipset wasn’t available with the first Streamer, the Ponto Streamer. For Android users, we’ll have an update for the Ponto Streamer, and we’ll share details on that soon.

Oticon Medical currently does not have a program in place for recent purchases– If your Streamer was purchased (note: *date of purchase*) within the last three months you can return it, and we’ll send you a new Streamer. If you purchased it more than 3 months ago, but less than 6 months ago, you can get a discount on the new Oticon Medical Streamer. Please contact our customer service team with questions: 1-888-277-8014.

Oticon Medical Now A Certified Medical Durable Equipment (DME) Provider

Hi Everyone!

Ear Community would like to share with everyone that Oticon Medical is now a certified medical durable equipment provider and because of this Oticon Medical can now bill Medicare directly for bone anchored processors for those who qualify for Medicare coverage.  Please read on to learn more about this great news!


From Oticon Medical…
OticonlogoWe hope you’ve already heard, but in case you haven’t, this February we announced that Oticon Medical has obtained accreditation as a Medicare Durable Medical Equipment Supplier.

The accreditation process aims to ensure that Medicare beneficiaries have access to high quality items of durable medical equipment and is part of the federal agency’s larger vision to foster a health care system that ensures quality care for all persons on Medicare. To earn this accreditation, Oticon Medical met quality standards that addressed such factors as product quality, business integrity, accountability and performance management.

We want to take the opportunity to explain exactly what this means for you.

This means that Oticon Medical can now bill Medicare directly for bone anchored processors for those who qualify for Medicare coverage. This helps us in our goal to create new possibilities and more choice in bone anchored hearing solutions.

“As a Supplier, we are uniquely positioned to assist hearing health care providers in extending the potential for treatment and successful outcomes to more patients than ever before,” said Curt Gorman, Oticon Medical US President.

Curt explains that for the past few years, Medicare, or CMS (Centers for Medicare and Medicaid Services), has focused on reducing waste and fraud. As a result, they have stepped up the accreditation process in order to be able to sell durable medical equipment to Medicare patients directly. This change applies to replacement processors, batteries and things that the patient may need to purchase after they have already received the surgery and been fit with the device.

“For our company, now that we are certified as a Medicare Durable Medical Equipment Supplier, patients who have Medicare can purchase equipment directly from us, and we will bill Medicare,” Curt explained. “For example, a patient may need a new processor. That patient can purchase the processor through us, we will bill Medicare, and then the patient can take the processor to an audiologist to fit it.”

How does this work for patients?

Curt takes us through the process: “The patient would get a prescription from her doctor as the processor is a prescriptive device. Then the patient would call us, so that we can get some information from the patient to process the order. Once we get the prescription and the paperwork completed, we send the processor to the patient, obtain confirmation from the patient that she indeed received it, and then we bill Medicare. Once the patient receives the processor, they are responsible for getting it programmed from their audiologist, and for any fitting fees for the programming.”

Typically, patients return to the clinic where they were originally implanted. However, there are some clinics across the country that are very large and cater to patients from all over the country. Some patients who were originally fit at specialized clinics may live quite a distance away. In these cases, patients can use the clinic finder on our website to find a location to have the processor fit.

How do you know when you need a new processor?

“Approximately 30 percent of people who use bone-anchored hearing systems because of conductive hearing loss; the other 70 percent have single-sided deafness (SSD). We know that as with many patients with hearing loss, with SSD the hearing in the better ear may change over time, i.e., worsen as the patient gets older. When the hearing changes, a more powerful processor may be in order,” Curt said.

Also, technology has advanced very rapidly, and there are new products with new features. Medicare will cover a new processor once every five years or until the processor is no longer useful. For patients whose hearing has changed, or that have a processor that is over five years old they can explore upgrading here.

Would you like more information about insurance coverage? You can find all of the information you need on our insurance support page here. And, you can always find a clinic near you here.

If you have Medicare coverage and are looking to replace your current bone conduction processor, please contact us at 1-888-277-8014 or email us at You can also find us on Facebook and ask your questions on Twitter too.

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Thanks from all of us at Ear Community!
Melissa Tumblin, Founder and Executive Director
Angela Sabal, Board of Director Member
Tiffany Wilke, Board of Director Member
Melanie Mendoza, Board of Director Member
Justin Bays, Board of Director Member
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